As we looked ahead to the next five years, we wanted our strategy and the way we created it to embody the transformation we aim to deliver – unified, transparent, relevant and grounded in the experience of the people we serve and the communities in which we live and work.

This strategy does more than describe change. This strategy demonstrates it through a process designed to be inclusive, evidence driven and genuinely collaborative.

People and data sat firmly at the centre of our planning. A cross‑departmental steering group, including representation from our Service User Reference Forum, guided the process to ensure that it reflected a diverse range of voices and perspectives.

The result of this work is inclusive, evidence‑based and deeply connected to the voices and perspectives that matter most.

You can download this new strategy in full and watch the Shaping Our Strategy Video below.