It’s important that managers understand the features and benefits of a mental health and wellbeing programme so that they can actively promote it to staff. Employees should know what services they can avail of if they or a colleague need support.
We provide a unique range of services to our clients. Our focus is on people support and development programmes, and addressing real issues that affect people’s wellbeing in work.
Robust Contract Management - every organisation that partners with us is provided with a Customer Relationship Manager who will be responsible for managing the contract and developing excellent working relationships with key staff within the company. The Customer Relationship Manager will be the main contact for any queries.
Comprehensive wellbeing strategy development - the Customer Relationship Manager will meet with HR after the contract is awarded and further discuss the organisation, working closely with them to create a wellbeing strategy suitable for the organisation.
Up-to-date information, support and marketing materials - marketing activities generally include the facilitation of an introductory presentation to launch the service to staff and managers. We typically liaise with HR to promote our services through internal publications, intranet, posters, leaflets and fact sheets as required. We also attend appropriate workplace events and functions.
24 hour confidential telephone counselling line - at any time, employees can access our Freephone helpline. Available 24 hours a day, 365 days a year, it’s staffed by a specially trained support team, who if required can provide access to our network of accredited counsellors.
Confidentiality and independence - counsellors work within strict professional boundaries of confidentiality, explained to clients at the onset of counselling. The professional boundaries allow for circumstances in which, for ethical and legal reasons, confidentiality must be broken.
Online resources - the award-winning Inspire Support Hub provides access to a range of online information, guidance, screening and intervention tools, tailored to support personal wellbeing.