outcomes

 Our Workplace outcomes….

How we measure outcomes – The CORE Outcome Measure  & Workplace Outcome Suite (WOS)

The workplace outcome Suite (WOS) is endorsed by the Employee Assistance Professionals Association (EAPA) as the gold standard metric to demonstrate the effectiveness of EAP’s in quantifiable business terms and estimate return on investment (ROI).

What we measure

The WOS - 5 is a psychometrically robust “super short” five item self-report questionnaire which measures

• Absenteeism - the number of hours absent because of  personal problems which take the employee away from work
• Presentism - not absent per se but decreased productivity and functioning because the employee is pre-occupied by unresolved personal problems.
• Work engagement  -the extent to which the employee is committed to and passionate about their job
• Life satisfaction -  general sense of wellbeing
• Workplace distress the extent to which the employee is anxious or distressed at work

Our outcomes

85% of employees were presenting with significant levels of emotional, psychological distress equivalent to NHS outpatients. 

Following counselling, 68 % reported significant, meaningful improvements in their emotional and psychological wellbeing.

The CORE Outcome Measure  – Workplace

From a representative sample of 1897 employees who attended a minimum of two work-place counselling sessions

After workplace counselling, employees reported a 26% reduction in hours lost because of personal problems

A comparison of time lost to sickness absence because of personal problems for a representative sample of public sector employee’s comparing before and after workplace counselling. The workplace outcome Suite (WOS)

After counselling:

Significant reduction in presentism

Significant reduction in workplace distress

Significant increase in work place engagement

Significant increase in life satisfaction

Sample- 243 public sector employees who attended workplace counselling

Our Students and young people outcomes.

How we measure outcomes - Counselling Impact on Academic Outcomes (CIAO)

The student rated impact of problems on academic achievement, retention and experience comparing before and after Counselling.

Students reported: Significant reduction the impact of their problems on their academic achievement

Significant reduction in the likelihood that they would leave (retention) their program of study

Significant positive improvements in their overall university experience

sample - 476 students who self-referred, attended a minimum of two Counselling sessions and had pre and post outcome data over an 18 month period between September 2014 and March 2016.

Student - rated impact of Counselling

Student rated impact of counselling on various current and future life domains

67% of students reported Counselling was an important/the most important factor in their decision to remain on their course of study.

61% of students reported Counselling was an important/the most important factor which positively influenced their academic achievement.

65% reported Counselling was an important/the most important factor influencing their overall University experience.

68% attributed Counselling as a factor/the most important factor in providing skills for future employment

74% attributed Counselling as a factor/the most important factor in thinking more positively about the future and;

69% of students reported Counselling was an important/the most important factor towards improving their self-esteem.