Our Workplace outcomes….
How we measure outcomes – The CORE Outcome Measure & Workplace Outcome Suite (WOS)
The workplace outcome Suite (WOS) is endorsed by the Employee Assistance Professionals Association (EAPA) as the gold standard metric to demonstrate the effectiveness of EAP’s in quantifiable business terms and estimate return on investment (ROI).
What we measure
The WOS - 5 is a psychometrically robust “super short” five item self-report questionnaire which measures
85% of employees were presenting with significant levels of emotional, psychological distress equivalent to NHS outpatients.
Following counselling, 68 % reported significant, meaningful improvements in their emotional and psychological wellbeing.
The CORE Outcome Measure – Workplace
From a representative sample of 1897 employees who attended a minimum of two work-place counselling sessions
After workplace counselling, employees reported a 26% reduction in hours lost because of personal problems
A comparison of time lost to sickness absence because of personal problems for a representative sample of public sector employee’s comparing before and after workplace counselling. The workplace outcome Suite (WOS)
Significant reduction in presentism
Significant reduction in workplace distress
Significant increase in work place engagement
Significant increase in life satisfaction
Sample- 243 public sector employees who attended workplace counselling
Our Students and young people outcomes.
How we measure outcomes - Counselling Impact on Academic Outcomes (CIAO)
The student rated impact of problems on academic achievement, retention and experience comparing before and after Counselling.
Students reported: Significant reduction the impact of their problems on their academic achievement
Significant reduction in the likelihood that they would leave (retention) their program of study
Significant positive improvements in their overall university experience
sample - 476 students who self-referred, attended a minimum of two Counselling sessions and had pre and post outcome data over an 18 month period between September 2014 and March 2016.
Student - rated impact of Counselling
Student rated impact of counselling on various current and future life domains
67% of students reported Counselling was an important/the most important factor in their decision to remain on their course of study.
61% of students reported Counselling was an important/the most important factor which positively influenced their academic achievement.
65% reported Counselling was an important/the most important factor influencing their overall University experience.
68% attributed Counselling as a factor/the most important factor in providing skills for future employment
74% attributed Counselling as a factor/the most important factor in thinking more positively about the future and;
69% of students reported Counselling was an important/the most important factor towards improving their self-esteem.