We continue to closely monitor developments in relation to Coronavirus, following the current PHA and HSE advice based on official assessment of risk and associated steps to take. In light of the public advice issued yesterday, and the ongoing, escalating implementation of precautionary measures, we are moving to implement the next phase of our contingency planning.
We will continue to monitor the ongoing situation closely and will update you on any developments as the current situation changes.
Our primary aim is to continue to provide continuity of access to Inspire counselling services for all clients throughout this challenging time. With this in mind, we are moving to a telephone/online video-based counselling service where possible. In order to facilitate the delivery of these services as effectively as possible to you please consider and follow the advice below:
If you are feeling unwell, please call us to cancel and we will endeavour to make alternative arrangements for your appointment.
Should you be calling for a first appointment we will be offering you a telephone/web-based session as appropriate.
If you are already engaged in counselling provision this will continue based on the telephone/web-based model in conjunction with your counsellor.
Should you not wish to engage in telephone/web-based counselling please contact us and we will organise for the suspension of your counselling activity until such time as the advice pertaining to the COVID-19 outbreak allows.
Our 24-hour telephone helpline and the Inspire Support Hub will remain available throughout this difficult time. If you are unsure of your hub pin, please contact firstname.lastname@example.org
Our primary aim is to continue to provide continuity of access to Inspire counselling services for all clients throughout this challenging time. With this in mind, we are proposing the following model to allow for the ongoing delivery of counselling services in line with specific client/counsellor needs:
If you are feeling unwell please call us to inform us and we will work with you to make appropriate arrangements.
Should you or the client be concerned about continuing to provide face to face counselling, we are proposing that we offer structured telephone or video counselling (via Zoom/WhatsApp/) as an alternative;
Should you or the client wish to suspend counselling until further notice, please inform us and ensure us that the temporary suspension follows Inspire's risk protocols.
We are confident that together we can maintain a safe and effective continuity of service throughout this challenging time, and you will all take the right decisions, in line with client needs, to maintain your own personal and professional wellbeing. Should you have any questions regarding the guidance above please do just let us know.